When the time comes that your watch needs a repair, it can be difficult to decide who you can entrust it with. But Watch Concierge Services are here to help you to navigate the process.
With over 18 years working in the watch industry, the majority of which in after-sales roles, I’ve been able to collate a database of over 60 contacts for repairs including independent watchmakers, accredited service centres, and watchmakers working directly in the brands’ own workshops. This means that when you get in touch with a query, we can discuss the various options available, taking into account cost, timescale, and most importantly, who I think is the best watchmaker for the job.
Let's have a look at some of the pros and cons of each of the main three options:
Servicing your watch with the brand directly
By sending your watch to the brand directly, you have the reassurance that it’s being worked on by watchmakers trained by the brand, using the brand’s own stock of parts. Furthermore, if you wish to maintain your watches service history, perhaps if you’re looking to sell it in the future, this can be a good option.
However, this is often the most expensive and time-consuming option, and brands are known to offer little flexibility – for example, Rolex may refuse to service a watch with a worn bracelet, unless you agree to purchase a new bracelet from them.
Servicing via an accredited service centre
A number of brands, such a Rolex, Omega, Cartier and Tag Heuer, have accredited service centres across the country. They are bound by contract to provide the same level of service as if you were to send your watch to the brand directly, using the brand’s own parts, and often charge the same as the brand would.
However, they may be able to offer a bit more flexibility with regards to the repair options available, and might be the better choice for quick repairs that require parts.
Independent watchmakers
The independent watchmakers that I use are highly experienced. I’ve known them for a number of years and would entrust my own watches with them. They range from technicians for quick repairs, to vintage specialists and those trained on the highest complications. Their expertise means that they can give honest advice and offer the most flexibility. They are often the cheapest and quickest option too.
Although they might not be able to order parts from the brands directly, it's possible to find ways around this.
How does it all work?
You can get in touch via the contact form on the website, or email admin@watchconciergeservices.com with your query. The more details that you’re able to provide, the better, such as your watch model number, its age, the issue you’re having and any photographs. I can then do some research and provide you with some options and approximate prices. You can post your watch, or if you’d prefer, we can arrange to meet up in person. Once your watch has been examined by the watchmaker, you’ll get an estimate for the repairs. On completion, your watch can be posted back to you, or again, dropped off in person. I’ll be on hand to answer any questions during the repairs, and following a service, you can be reassured that your watch will be returned with a minimum 12-month warranty.
Get in touch to find out more.
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